You may return a product for evaluation and repair by electronically submitting our online RMA Form under the Customer Support section on our website www.fraser-volpe.com or by contacting Sales/Customer Service at 215-443-5240, x112.

You will be assigned an RMA number to return your product(s).

RMA Procedure:

1. Forward your prepaid shipment to the following address with RMA # clearly marked on packaging:

                                                                RMA # ________

                                                                Fraser-Volpe LLC

                                                                1025 Thomas Drive

                                                                Warminster, PA  18974

2. Enclose the following information with your product(s):  RMA Number, Contact Name, Company/Agency, Shipping Address, Phone Number, Email, Product Serial Number, and Brief Description of Repair Issue.

3. Customers will be notified of repair cost upon completion of initial quality inspection (within 5 business days upon receipt of product(s).

4. FVLLC product repair or replacement is warranted for 90 days.

5. Credit cards, cash or checks are acceptable methods of payment for repairs.  All payments must be processed prior to the product(s) being repaired and returned to the customer.

6. Repaired product(s) will be shipped from FVLLC within 15 business days after receipt of payment.

7. All inquiries should reference the RMA number and be directed to Sales/Customer Service.

Do not return product(s) for repair without an authorized RMA number